All bookings are subject to the following terms and conditions; in making a booking or a booking request we assume that you have read, understood and accepted our terms of conditions of booking.
Bookings can be made directly via our website by clicking on the 'Book Now' button on the page of the cottage you wish to book.
We will acknowledge all monies received and send you an invoice via email. The final balance of your booking is due 6 weeks before your stay. If your booking is less than 6 weeks away we will ask for the payment in full at the time of booking.
You can make payments by debit/credit card or bank transfer. Paying with bank transfer is the cheapest option and avoids the service charge. The banks don't recommend this method as they don't make a penny from you sending money to us with a bank transfer. They love 'credit cards' as charge the retailers up to 3% for handling the payment. Credit cards makes banks richer and ultimately push the price of your holiday up. Support me in paying as little to the banks as possible and use the bank transfer method. You can read more on our trusted service here - Read review
By special arrangement, well behaved pets are allowed at some of our properties for an extra charge which varies per property, this fee pays for the additional cleaning incurred. Prices will be displayed during the booking process.
Terms and conditions of booking
PLEASE READ THIS CAREFULLY.
When you make a booking with The Best of Exmoor (whether via the website, email, telephone or post) these terms and conditions are deemed to have been accepted by you.
2. ROLE OF THE AGENT
3. BOOKINGS AND PAYMENT
4. BOOKING DETAILS
Immediately upon receipt of the Holiday Confirmation from the Agent, the Guest should check the details and notify the Agent of any mistakes/errors made by the Agent as soon as possible and in any event within seven (7) days; no changes can be made to the Booking after this time. The Agent reserves the right to charge a holiday booking amendment fee to administer/correct any error by the Guest.
2. ROLE OF THE AGENT
5. CANCELLATION BY THE GUEST
6. OTHER CANCELLATIONS
To minimise the financial risks associated with going on holiday it is strongly recommended that the Guest arranges travel insurance that matches their needs when booking the holiday.
8. RESPONSIBILITIES OF THE GUEST
11. COMMUNICATION AND INFORMATION
13. FORCE MAJEURE
No liability can be accepted and no compensation will be paid by the Agent or the Property Owner, where the Guest or his personal property (and/or any person in the Guest's party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the Agent or the Property Owner are prevented or affected, by any event which the Agent or the Property Owner could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions closure of international borders, disease, none availability of transport services, interruption to services/utilities and all similar events outside the control of the Agent or the Property Owner.
14. LAW AND JURISDICTION
All contractual obligations arising out of these conditions shall be subject to English Law and the exclusive jurisdiction of the English Courts.
We are committed to ensuring the best standards of practice in all our activities. Visitors to our website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.
We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given during the process of making a booking. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website. Visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional company information but a decision not to do so does not affect any subsequent negotiations or discussions.
The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent.
We will never pass any personal information on to any third party without your consent.
We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.
We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.
Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.
Any queries relating to our collection or use of personal information should be addressed to firstname.lastname@example.org.